James Greene & Associates

Contact Us

James Greene & Associates
275 West Kiehl Avenue
Sherwood, AR 72120

Toll Free: 800.422.3384
Fax: 800.604.1401
Service Email: CustomerService@jamesgreeneins.com
Claims Email: Claims@jamesgreeneins.com

Office Hours:
Mon-Fri, 8:00AM – 4:30PM CST


*Phone Number is Available for Claims Calls 24/7

Mailing Address:
James Greene & Associates
275 West Kiehl Avenue
Sherwood, AR 72120
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Our Team of Insurance

Professionals

Executives

EXECUTIVES

Jeff Brantly

Jeff Brantly

CEO

Jeff graduated from Louisiana Tech University with a Bachelor of Science in Electrical Engineering and moved to Arkansas to accept a position with Entergy Corporation. During his years with Entergy Corp., Jeff held several positions which included managerial responsibility. In 1996, the agency founder, Jim Greene, asked Jeff to join James Greene & Associates as an agent. Jeff accepted the position. In the subsequent years, Jeff worked in customer service, information systems & technology, and finance and administration. In 2002, he assumed the position of agency president, and in September of 2015, he became Chief Executive Officer. In his spare time, Jeff enjoys spending time with his family and outdoor activities.
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Ext. 107
Kurt Hetherington

Kurt Hetherington
CIC, CRM, CPIA

President

Kurt started his career with James Greene & Associates in 1994. His first position was as an agent in western Tennessee. He also served in middle Tennessee and areas in Arkansas. Kurt was then promoted to Sales Manager. In 2008, he took the position of Vice President of Sales & Marketing, and then in July of 2015, Executive Vice-President. Most recently, he was promoted to President by the CEO, Jeff Brantly. He earned the CIC (Certified Insurance Counselor) designation in 1997 and the CRM (Certified Risk Manager) designation in 2009. He has also earned the CPIA (Certified Professional Insurance Agent) designation from Professional Insurance Agents. Kurt is a past board member and president of Professional Insurance Agents of Arkansas (PIAAR). He currently serves on the board of the Arkansas Insurance Hall of Fame and the president of the Association of Christian Childcare Administrators.  In 2013, he was the recipient of the Randy Henry Excellence in Service Award. He graduated Summa Cum Laude from Liberty University with a Bachelor of Science in Finance. Kurt also received his Master of Business Administration (MBA) from Western Michigan University. When he is not working, Kurt enjoys spending time with his family, as well as watching and playing sports.
800.422.3384
Ext. 142
Travis Weaver

Travis Weaver

Territory Manager
Sherwood, AR

800.422.3384
Ext. 265
Travis Weaver

Name

Territory Manager
Sherwood, AR

800.422.3384
Ext. 265
Travis Weaver

Name

Territory Manager
Sherwood, AR

800.422.3384
Ext. 265
Travis Weaver

Name

Territory Manager
Sherwood, AR

800.422.3384
Ext. 265
Managers & Vice Presidents

Managers & Vice Presidents

Janice Smith

Janice SmitH, CPIA, CIC

VP Underwriting

Janice joined James Greene & Associates in 1998, and has worked in a variety of roles within the agency. She has served as vice president of underwriting since 2003 and has over thirty years of management and human resource experience. Janice also has ten years experience as a tax auditor for the state of Arkansas. Janice holds a CIC (Certified Insurance Counselor) designation from the National Alliance. She has also earned the CPIA (Certified Professional Insurance Agent) designation from Professional Insurance Agents. Prior to joining James Greene & Associates, she worked in ministry at her local church.
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Ext. 113
Natalie Holderfield

Natalie Holderfield, CPIA

Client Services Manager

Natalie came to James Greene & Associates in 2009 with over ten years of customer service experience. She holds a multiline insurance license and has earned her CISR (Certified Insurance Service Representative) and CPIA (Certified Professional Insurance Agent) designations. Natalie holds a Bachelor of Business Administration in Marketing from the University of Central Arkansas. She was named the JGA Outstanding Customer Service Representative in 2010, and again in 2014. In January 2015, Natalie was promoted from Account Manager to Senior Underwriting Assistant, and then in September of 2015, she was promoted to Client Service Manager. Outside of work, Natalie enjoys spending time with her family.
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Travis Weaver

Travis Weaver

Sales Manager

Travis Weaver joined the JGA team in December 2017 as an account executive in the central Arkansas area. Prior to this, Travis worked at Integrity Insurance since April 2015 as a multi lines sales producer. Before returning to insurance, Travis owned and operated Diamond Ice Company of Arkansas, Inc. and a yogurt franchise call Moo Moo’s Yogurt Bar in 2010. Travis graduated from University of Central Arkansas with a Bachelor of Marketing degree. Travis recently served on the BMA Foundation board and currently serves on the Board of Trustees for Disciple Guide Ministry Resources and Soaring Wings Ranch. He also serves as the president of the Greenbrier Softball Association. Outside of the office, Travis enjoys serving in his church and spending time with his family.
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Ext. 265
Executive Support

Executive Support

Frances Bruce

Executive Assistant

Frances joined James Greene & Associates in 2000 and is the Executive Assistant for the agency president. She also has her Life & Health license and can assist those who need international health insurance. Frances currently writes insurance through International Medical Group, Inc., which can insure short term, as well as long term health insurance in most countries. In her free time, Frances enjoys spending time with her family, especially her grandchildren.
800.422.3384
Ext. 107

Esther Hetherington, CISR, CPIA

Marketing Account Manager

Esther began working with James Greene & Associates in 1993.  She has worked in several different capacities over the years including telemarketing, client services and marketing.  She holds a multiline insurance license, has earned her CISR (Certified Insurance Service Representative) designation and the CPIA (Certified Professional Insurance Agent) designation.  Esther holds her Bachelor of Business Administration in Marketing from Liberty University. She now serves as Marketing Account Manager for large accounts and Executive Support for Kurt Hetherington.  Outside of the office, Esther enjoys reading, traveling and spending time with her family.
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Ext. 129
Territory Managers

Territory Managers

David Caudle

David Caudle, CIC

Territory Manager
Madison, MS

David came to James Greene & Associates in 1998 with ten years of experience in the religious/institutional insurance market. He has been a church property and liability insurance specialist for over twenty eight years. David also works with schools, day cares, social service organizations, and other commercial insurance risks. He is known for providing excellent service to his clients through superior product knowledge and trust-based relationships. David received a Bachelor of Science in Business Administration from Jacksonville State University. He has also earned the professional designation of CIC (Certified Insurance Counselor). Less than 10% of agents in Mississippi have earned this designation. He has worked as a personnel manager, production manager, and transportation manager. David is a native of Alabama but now resides in Madison, Mississippi. He manages a territory that includes all of central and south Mississippi. He enjoys family and friends, playing and watching sports, and he loves helping others.
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Ext. 220
Ron Dowd

Ron Dowd

Territory Manager
Kansas City, MO

Ron joined the JGA team in 2016 and brings with him 6 years in the insurance industry with a strong background in churches/related ministries. Ron attended Bible School where he studied theology, traveled with the choral group, and most importantly, met his wife of 29 years. He believes these experiences have led him to “serve those that serve others.” Ron understands the challenges that face today’s ministries and receives great joy from being able to offer solutions designed specifically for ministries. Ron is an Elder with his local church and has a passion for missions with special focus on the Haiti Well Project. When he is not visiting with church leadership, he enjoys travel, time on the golf course, hunting, riding his motorcycle, and spending time with his family.
800.422.3384
Ext. 231
Marcus Dyson

Marcus Dyson

Territory Manager
Sherwood, AR

Marcus has always been committed to achieving high standards. He strives to serve God and others to the best of his abilities. He is married to the love of his life Julie, who works in the insurance industry also. They both are active members of their church, having served on numerous committees and teaching Sunday school. Marcus and Julie are the proud parents of Baylor, Ever, and Marlie.  When he is not working Marcus enjoys watching all kinds of sports, hunting, fishing, kayaking, reading and most of all spending time with his family. 
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Ext. 260
Nathan McCallum

Nathan McCallum, CIC

Senior Territory Manager
Jonesboro, AR

Nathan began his career with James Greene & Associates in the spring of 2007. Over the years he has created many new partnerships with churches and other businesses all over northeastern Arkansas and western Tennessee as well as cultivated deeper relationships with existing clients. He has been in the insurance industry since 2006 and finds the industry extremely rewarding as he partners with businesses and churches in protecting them from losses. In 2013, he earned the CIC (Certified Insurance Counselor) designation. He is married to the beautiful Jenny Beth McCallum and has three children. In his spare time, he loves sports, reading, and spending time with family.
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Ext. 261
Jonathan Menendez

Jonathan Menendez

Territory Manager
Humble, TX

Jonathan is a native Houstonian, living in the fourth largest city in the U.S. for over thirty years. His insurance experience began in 2002, working with Farmers Insurance Group. His family has owned a private Montessori school in Southwest Houston for twenty years, where he assisted with operations and execution of all daily activities. In 2008, he obtained a Bachelor of Science in Technology Leadership & Supervision from the University of Houston. He is bilingual, speaking both English and Spanish fluently. In his spare time, he enjoys home improvement projects, graphic design, spending time with his family, and following the Houston Rockets, Houston Texans and the Houston Dynamo.
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Ext. 261
Chuck Morris

Chuck Morris, CIC

Territory Manager
Savannah, MO

Chuck has 12 years of insurance industry experience, including his 8 years with James Greene and Associates. He has owned and operated an insurance agency for American Family Insurance, as well as working for Millennium Information Services, an underwriting services company. Prior to his experience in the insurance industry, he worked in operations management for UPS in a small package delivery center. Chuck received his Bachelor of Science in Business Administration from Missouri Western State University. He also earned his Certified Insurance Counselor designation from the in 2015. Chuck is a life-long resident of northwest Missouri. His family includes his wife, Laura, and their boys, Conrad and Caden. Chuck serves in a leadership role for his local church, and serves on the board of IANEKAMO Bible Camp. He is also involved in various volunteer activities including disaster relief and land and wildlife conservation work. In his down time, Chuck enjoys spending time with his family, working on their small farm, and enjoying outdoor pursuits.
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Ext. 232
Roger Peyton

Roger Peyton, CIC

Senior Territory Manager
Goodlettsville, TN

Roger joined James Greene & Associates in 2005. He has over twenty five years of insurance experience, with many of those years being spent as an independent agency owner. Roger loves spending time with family and taking care of his customers.
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Ext. 153
Eric Townsend

Eric Townsend

Territory Manager
Sherwood, AR

Eric came to James Greene & Associates with a strong background in the insurance and financial industries. His experience includes specialization in the small to medium-sized business market. He received his Bachelor of Science in Business Administration in Finance from the University of Arkansas and his Masters of Business Administration from Webster University. When he is not working, Eric enjoys spending time with his daughter Cleo.
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Ext. 143
Terry Walthall

Terry Walthall, CIC

Sr. Territory Manager
Texarkana, Arkansas

Centrally located in Texarkana, Arkansas, Terry is positioned to serve clients in southwest Arkansas, north Louisiana, and north and central Texas. He graduated from the University of Arkansas with a Bachelor of Arts degree. In 2013, Terry earned his CIC (Certified Insurance Counselor) designation. , In 2017 and 2018, Terry was recognized as Brotherhood Mutual’s, “Agent of the Year”, top premium  and policy count, respectively. With over 30 years of insurance sales and service experience, Terry has proven himself to be knowledgeable and dependable. He is ready to offer professional assistance to commercial customers, large and small, for your insurance needs. In his youth, Terry served both his father and the close knit community of Crossett, Arkansas, from behind the counter of his father's Good Year Tire and appliance store. Today, he recognizes that as the training which equipped him to successfully assist the many church leaders and business owners he insures today. Terry and his wife, Anna, have four children, minister in a small church and live happily in Texarkana, Arkansas. Terry enjoys playing tennis and investing in stocks.
800.422.3384
Preston Kelso

Preston Kelso

Territory Manager
Sherwood, AR

Preston Kelso began his career with James Greene & Associates in February 2020. Preston’s industry experience includes managing Property and Casualty insurance for hospitality, service, and contracting organizations throughout the State of Arkansas. He is a graduate of Central Baptist College in Conway, ARK. (B.A.) and the Baptist Missionary Association Theological Seminary (M.Div), and has served in pastoral ministry since 2012. Preston is passionate about serving the Church and non-profit organizations, both as a minister of the Gospel and as a trusted advisor for insurance and risk management. He enjoys traveling, spending time with his beautiful family, theological research and writing, and being outdoors.
Jordan Cagle

Jordan Cagle

Territory Manager
Northwest Arkansas

Jordan Cagle joined the JGA team in March 2020 as a territory manager for Northwest Arkansas. He graduated from the University of Arkansas in Fayetteville in 2015 with a Bachelor of Biology degree, and afterwards, went on to work for an independent insurance agency in Bentonville for 4 years. Jordan is married to his high school sweetheart, Maddie, and they are expecting their first child, a baby girl, in August 2020. In his down time, Jordan enjoys training his duck dog Blue, leading a community group for young adults with his wife, spending time on the golf course, and traveling with his family.
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Dustin Carrell

Dustin Carrell

Territory Manager
Northern Mississippi

Dustin Carrell joined the JGA team in March 2020. Prior to joining the JGA team, Dustin worked as an insurance agent in Mississippi with Farm Bureau Insurance. As a lifelong resident of North Mississippi, and a graduate of Mississippi State University (Bachelor of Marketing degree), Dustin is excited to have the opportunity to service and work in the area he calls home. Dustin recently married his wife, Madison, in October of 2019, and they now reside in Mooreville, MS, where Dustin enjoys spending time with his family, enjoying the outdoors, watching SEC sports, and golfing on their local course.
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Randy Moffett

Randy Moffett

Territory Manager
Jackson Office

Randy joined the JGA family in May of 2020. Coming from a pastor’s home and as a former minister, he has a unique perspective on what ministers and churches face on a daily basis. He has a near 20 year history of ministry, sales, insurance, customer service, and operations management. He’s a native of Michigan, but resides in Jackson, TN. He received his MBA from Union University, where he served as an Adjunct Professor for nearly a decade. He has been recognized and received awards for leadership and sales. He has two daughters that attend high school and college in the west TN area. He and his daughters attend Englewood Baptist Church regularly. He is highly active in serving the west TN area on numerous boards and committees. He enjoys most all sports (particularly college football), serving his community, traveling, networking, socializing, and spending time with family and friends. 
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SUPPORT & SERVICE REPRESENTATIVES

SUPPORT & SERVICE

Our office staff, comprising of the marketing department and client services department, operate out of our corporate office located in Sherwood, Arkansas.  The team has extensive knowledge and training in the insurance industry. Most of our staff hold Property and Casualty insurance licenses with several holding CISR (Certified Insurance Service Representative) and CIC (Certified Professional Insurance Agent) and CPIA (Certified Professional Insurance Agent) designations.  Our friendly team is ready to assist you with any coverage question or policy assistance you may need.  Give us a call!
800.422.3384

Connie Hinson

Account Manager

Connie joined our team in June of 2015 as an Account Representative. Connie received her Bachelor of Arts in English and Master of Education from Harding University in Searcy, AR. She has worked in the insurance industry for the past 21 years. She holds a multiline insurance license and is working toward her CISR (Certified Insurance Services Representative) designation. In her free time, Connie enjoys spending time with her family, reading, and photography.
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Ext. 131

Katie Franklin, CISR

Account Manager

Katie began working at James Greene & Associates in 2013. She graduated from College of the Ouachitas in 2003. Prior to joining James Greene & Associates, she worked as a Preschool Teacher. Katie holds a multi-line insurance license and has acquired her CISR (Certified Insurance Service Representative) designation. Katie was awarded the JGA Excellence in Service Award in 2016, and was promoted to Account Manager in 2017. Outside of work, Katie enjoys spending time with her husband and daughter.
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Ext. 127

Kelsey Hepp

Account Representative

Kelsey joined James Greene & Associates in May of 2017. She has a background in customer service and insurance. Kelsey graduated in 2014 from Arkansas Tech University in Russellville, AR with a Bachelor of Arts in Political Science. She holds her multi-line insurance license as well as her Life & Health license. She is currently working toward her CISR designation. In her free time, Kelsey enjoys spending time with family, being outdoors, and crafting.
800.422.3384
Ext. 146

Sherwood, AR

James Greene & Associates Corporate Offices