Our Team of Insurance

Professionals

Executives

EXECUTIVES

Jeff Brantly

CEO

Jeff Brantly - CEO

Jeff graduated from Louisiana Tech University with a Bachelor of Science in Electrical Engineering and moved to Arkansas to accept a position with Entergy Corporation. During his years with Entergy Corp., Jeff held several positions which included managerial responsibility. In 1996, the agency founder, Jim Greene, asked Jeff to join James Greene & Associates as an agent. Jeff accepted the position. In the subsequent years, Jeff worked in customer service, information systems & technology, and finance and administration. In 2002, he assumed the position of agency president, and in September of 2015, he became Chief Executive Officer. In his spare time, Jeff enjoys spending time with his family and outdoor activities.

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Kurt Hetherington
CIC, CRM, CPIA

President

Kurt Hetherington, CIC, CRM, CPIA

Kurt started his career with James Greene & Associates in 1994. His first position was as an agent in western Tennessee. He also served in middle Tennessee and areas in Arkansas. Kurt was then promoted to Sales Manager. In 2008, he took the position of Vice President of Sales & Marketing, and then in July of 2015, Executive Vice-President. Most recently, he was promoted to President by the CEO, Jeff Brantly. He earned the CIC (Certified Insurance Counselor) designation in 1997 and the CRM (Certified Risk Manager) designation in 2009. He has also earned the CPIA (Certified Professional Insurance Agent) designation from Professional Insurance Agents. Kurt is a past board member and president of Professional Insurance Agents of Arkansas (PIAAR). He currently serves on the board of the Arkansas Insurance Hall of Fame and the president of the Association of Christian Childcare Administrators.  In 2013, he was the recipient of the Randy Henry Excellence in Service Award. He graduated Summa Cum Laude from Liberty University with a Bachelor of Science in Finance. Kurt also received his Master of Business Administration (MBA) from Western Michigan University. When he is not working, Kurt enjoys spending time with his family, as well as watching and playing sports.

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Managers & Vice Presidents

Managers & Vice Presidents

Travis Weaver, CPCU, CPIA, AIC

Vice President of sales & marketing

Travis Weaver, CPCU, CPIA, AIC

Travis Weaver joined the JGA team in December 2017 as an account executive in the central Arkansas area. Prior to this, Travis worked at Integrity Insurance since April 2015 as a multi lines sales producer. Before returning to insurance, Travis owned and operated Diamond Ice Company of Arkansas, Inc. and a yogurt franchise call Moo Moo’s Yogurt Bar in 2010. Travis graduated from University of Central Arkansas with a Bachelor of Marketing degree. Travis recently served on the BMA Foundation board and currently serves on the Board of Trustees for Disciple Guide Ministry Resources and Soaring Wings Ranch. He also serves as the president of the Greenbrier Softball Association. Outside of the office, Travis enjoys serving in his church and spending time with his family.

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Janice SmitH, CPIA, CIC

Executive Vice President

Janice SmitH, CPIA, CIC

Janice joined James Greene & Associates in 1998, and has worked in a variety of roles within the agency. She has served as vice president of underwriting since 2003 and has over thirty years of management and human resource experience. Janice also has ten years experience as a tax auditor for the state of Arkansas. Janice holds a CIC (Certified Insurance Counselor) designation from the National Alliance. She has also earned the CPIA (Certified Professional Insurance Agent) designation from Professional Insurance Agents. Prior to joining James Greene & Associates, she worked in ministry at her local church.

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Natalie Holderfield, CIC, CISR, CPIA

Vice President of Operations

Natalie Holderfield, CPIA

Natalie came to James Greene & Associates in 2009 with over ten years of customer service experience. She holds a multiline insurance license and has earned her CISR (Certified Insurance Service Representative) and CPIA (Certified Professional Insurance Agent) designations. Natalie holds a Bachelor of Business Administration in Marketing from the University of Central Arkansas. She was named the JGA Outstanding Customer Service Representative in 2010, and again in 2014. In January 2015, Natalie was promoted from Account Manager to Senior Underwriting Assistant, and then in September of 2015, she was promoted to Client Service Manager. Outside of work, Natalie enjoys spending time with her family.

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Colton Johnson, cic

regional sales manager

Colton Johnson, CIC

Colton Johnson serves as Regional Sales Manager. Colton holds a CIC designation and is known for his exceptional oral and written communication skills, including his expertise in presenting at workshops and conferences. Colton is passionate about bringing clarity to the complex insurance industry for his clients. He is also dedicated to investing time in those around him, ensuring that both clients and team members receive the support they deserve. Clients trust Colton because he embodies strong character and integrity. He emphasizes that trust must extend beyond the individual to the organization's mission. Colton enjoys going on adventures with his family, playing basketball, and watching the weather. He is happily married to his wife Jordyn, and they have two daughters, Emma and Olivia.

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robert sterling, cpia

regional sales manager

Robert Sterling, cpia

Robert Sterling serves as Regional Sales Manager. Robert is known for his exceptional communication skills and talent for making complex ideas applicable and easy to understand. He is passionate about people and believes that they are at the heart of everything we do. Robert brings his focus on community into his work, emphasizing integrity, faithfulness, and excellence. Known for his honesty and dependability, he has built a reputation as a trustworthy partner for his clients. One of his favorite quotes is, “Nothing godly happens by accident, you have to do that on purpose”. Outside of his professional life, Robert enjoys hunting, camping, and repairing ATVs and UTVs. Robert also loves to make sushi! He has been married to his wife, Kari, for 27 years, and they have four sons.

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Brandon Smith, CIC, CRM

regional sales manager

brandon smith, cic, crm

Brandon Smith has been dedicated to serving the commercial insurance needs of East and South East Arkansas since 2008. With certifications as a Certified Insurance Counselor (CIC) and a Certified Risk Manager (CRM), Brandon brings expertise and a commitment to excellence to his clients, emphasizing tailored solutions and attentive service.
Outside of work, Brandon is actively involved in his community, serving as a CASA (Court Appointed Special Advocate) for children in foster care and as the public address announcer for his local high school football team. He resides in Des Arc, AR, with his wife Amy, sharing a passion for sports, outdoor activities, and community engagement.

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kim elliott, cic, cisr, cpia

underwriting manager

Kim Elliott, cic, cisr, cpia

Kim Elliott is the Senior Underwriting Department Manager, holding professional designations of CIC, CISR, and CPIA. She is passionate about creating an encouraging environment for her team, helping them grow in their insurance knowledge and expertise, and assisting agents in achieving their sales goals.

Kimberly considers her team and the agents she works with as her customers. She puts God first in her personal and professional life, striving to live in a way that makes Him proud. Her trustworthiness, honesty, and dependability are cornerstones of her work ethic, as she works as though for the Lord and not for man.

Outside of work, Kimberly enjoys camping, hiking, and playing disc golf with her husband, Vince. She is also a proud mother to her son, Matthew, and new daughter-in-law, Bethany.

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katie franklin, cisr, cpia

client services manager

katie franklin, cisr, cpia

Katie Franklin is a dedicated Client Services Manager with CISR and CPIA designations. She is passionate about embodying the vision of “serving those that serve others” by operating with the highest degree of character and competency.

Clients trust Katie because her role is not just a job; it is a part of who she is. With over a decade of experience teaching preschool in nonprofit organizations and her husband serving on the staff of a local church, she personally understands the needs of clients in their daily operations. Katie continuously develops her strengths to provide top-quality service to every client. Outside of work, she enjoys serving at her church, spending time with her family, walking her dog Honey, and crafting. She is married to Brad, and they have a daughter named Emily.

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Jessica Cates, CISR, CPIA

client services manager

Jessica Cates, CISR, CPIA

Jessica Cates is a Client Services Manager with CISR and CPIA designations. She is passionate about providing the best customer service experience and helping team members enhance their knowledge to better serve others.

With over 10 years of experience in the customer service industry, Jessica excels at connecting with customers and building meaningful relationships. Her dedication embodies the mission of "Serving those that serve others," ensuring clients receive exceptional care and support.

Outside of work, Jessica enjoys spending time with family, hiking, photography, and engaging in various crafts. A fun fact about Jessica is that she has an ownership share in the NFL team, the Green Bay Packers—Go Pack Go! She lives by the quote, "I can do all things through Christ which strengthens me" (Philippians 4:13).

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Chrissy Farris, CISR, CPIA

client services manager

Chrissy Farris, CISR, CPIA

Chrissy Farris is a Client Services Manager with CISR and CPIA designations. She is passionate about providing quality customer service, building lasting relationships, and encouraging those she serves. Chrissy is dedicated to her work, approaching every task with all her heart, as to the Lord. She genuinely loves helping others, making her a trusted and reliable resource for clients.
Outside of work, Chrissy enjoys spending time with her family, especially her nephews and nieces. She loves making jewelry with her mom and watching sports with her family, cheering on the Razorbacks. Chrissy is married to Jeffrey, and they have a "house divided" as he is an Ole Miss fan.

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Agents/CREs

Agents

Michael Dicus, cisr, cpia

Agent
Madison, MS

Michael Dicus, cisr, cpia

Michael began his insurance career with and James Greene & Associates in the fall of 2017. For the first four years he worked in the office in the Underwriting Department & served as a Bi-Vocational Youth Minister. In 2022, Michael moved into the field and became a Client-Relations Executive and began to strengthen the partnerships with churches and other businesses that the agency already serviced all while continuing to serve as a Bi-Vocational Youth Minister. Earlier in 2023, God called Michael and his family to uproot from Central Arkansas and plant new roots in Florence Mississippi where ne now serves as the Territory Manager for the southern region of Mississippi. Michael is proudly married to his wife Rebecca and has a son, Fletcher. In his spare time, he loves watching college sporting events, landscaping, and spending time with the family.

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MICHAEL DICUS

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Ron Dowd

Senior Agent
Kansas City, MO

Ron Dowd

Ron joined the JGA team in 2016 and brings with him 6 years in the insurance industry with a strong background in churches/related ministries. Ron attended Bible School where he studied theology, traveled with the choral group, and most importantly, met his wife of 29 years. He believes these experiences have led him to “serve those that serve others.” Ron understands the challenges that face today’s ministries and receives great joy from being able to offer solutions designed specifically for ministries. Ron is an Elder with his local church and has a passion for missions with special focus on the Haiti Well Project. When he is not visiting with church leadership, he enjoys travel, time on the golf course, hunting, riding his motorcycle, and spending time with his family.

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RON DOWD

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Nathan McCallum, CIC

Senior Agent
Jonesboro, AR

Nathan McCallum, CIC

Nathan began his career with James Greene & Associates in the spring of 2007. Over the years he has created many new partnerships with churches and other businesses all over northeastern Arkansas and western Tennessee as well as cultivated deeper relationships with existing clients. He has been in the insurance industry since 2006 and finds the industry extremely rewarding as he partners with businesses and churches in protecting them from losses. In 2013, he earned the CIC (Certified Insurance Counselor) designation. He is married to the beautiful Jenny Beth McCallum and has three children. In his spare time, he loves sports, reading, and spending time with family.

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Nathan McCallum, CIC

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Jonathan Menendez, CIC, cpia

Agent
Humble, TX

Jonathan Menendez, CIC, CPIA

Jonathan is a native Houstonian, living in the fourth largest city in the U.S. for over thirty years. His insurance experience began in 2002, working with Farmers Insurance Group. His family has owned a private Montessori school in Southwest Houston for twenty years, where he assisted with operations and execution of all daily activities. In 2008, he obtained a Bachelor of Science in Technology Leadership & Supervision from the University of Houston. He is bilingual, speaking both English and Spanish fluently. In his spare time, he enjoys home improvement projects, graphic design, spending time with his family, and following the Houston Rockets, Houston Texans and the Houston Dynamo.

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Chuck Morris, CIC

Agent
Savannah, MO

Chuck Morris, CIC

Chuck has 12 years of insurance industry experience, including his 8 years with James Greene and Associates. He has owned and operated an insurance agency for American Family Insurance, as well as working for Millennium Information Services, an underwriting services company. Prior to his experience in the insurance industry, he worked in operations management for UPS in a small package delivery center. Chuck received his Bachelor of Science in Business Administration from Missouri Western State University. He also earned his Certified Insurance Counselor designation from the in 2015. Chuck is a life-long resident of northwest Missouri. His family includes his wife, Laura, and their boys, Conrad and Caden. Chuck serves in a leadership role for his local church, and serves on the board of IANEKAMO Bible Camp. He is also involved in various volunteer activities including disaster relief and land and wildlife conservation work. In his down time, Chuck enjoys spending time with his family, working on their small farm, and enjoying outdoor pursuits.

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Roger Peyton, CIC

Senior Agent
Goodlettsville, TN

Roger Peyton, CIC

Roger joined James Greene & Associates in 2005. He has over twenty five years of insurance experience, with many of those years being spent as an independent agency owner. Roger loves spending time with family and taking care of his customers.

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Roger Peyton, CIC

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Eric Townsend, MBA, CPIA

Agent
Sherwood, AR

Eric Townsend, MBA, CPIA

Eric came to James Greene & Associates with a strong background in the insurance and financial industries. His experience includes specialization in the small to medium-sized business market. He received his Bachelor of Science in Business Administration in Finance from the University of Arkansas and his Masters of Business Administration from Webster University. When he is not working, Eric enjoys spending time with his daughter Cleo.

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Eric Townsend

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dustin carrell

Senior Agent
north mississippi

dustin carrell

Holding a bachelor's in Business Administration from MS State, Dustin Carrell began his career with James Greene & Associates in April of 2019. Dustin's industry experience includes managing Property and Casualty insurance for hospitality, service, and contracting organizations throughout the State of Mississippi. He enjoys playing golf, spending time in the gym with his wife, and being outdoors.

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Preston Kelso, CRM, CIC, CPIA

Senior Agent
Sherwood, AR

Preston Kelso, CRM, CIC, CPIA

Preston Kelso began his career with James Greene & Associates in February 2020. Preston’s industry experience includes managing Property and Casualty insurance for hospitality, service, and contracting organizations throughout the State of Arkansas. He is a graduate of Central Baptist College in Conway, ARK. (B.A.) and the Baptist Missionary Association Theological Seminary (M.Div), and has served in pastoral ministry since 2012. Preston is passionate about serving the Church and non-profit organizations, both as a minister of the Gospel and as a trusted advisor for insurance and risk management. He enjoys traveling, spending time with his beautiful family, theological research and writing, and being outdoors.

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Preston Kelso

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Randy Moffett

Agent
Jackson Office

Randy Moffett

Randy joined the JGA family in May of 2020. Coming from a pastor’s home and as a former minister, he has a unique perspective on what ministers and churches face on a daily basis. He has a near 20 year history of ministry, sales, insurance, customer service, and operations management. He’s a native of Michigan, but resides in Jackson, TN. He received his MBA from Union University, where he served as an Adjunct Professor for nearly a decade. He has been recognized and received awards for leadership and sales. He has two daughters that attend high school and college in the west TN area. He and his daughters attend Englewood Baptist Church regularly. He is highly active in serving the west TN area on numerous boards and committees. He enjoys most all sports (particularly college football), serving his community, traveling, networking, socializing, and spending time with family and friends. 

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Randy Moffett

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client relationship executives

Jeffrey Brantly, cic, cpia

client relationship executive

Jeffrey Brantly, cic, CPIA

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brandon aycock

client relationship executive

Trenton Hetherington

Brandon Aycock is committed to serving churches and ministries with integrity, ensuring they have the protection and safeguards needed to thrive. Passionate about religious freedom, he works diligently to help churches create safe environments, especially for children, while continuing their mission of making disciples.
At James Greene & Associates, Brandon’s goal is to equip ministries with the resources they need to stay secure and focused on their calling. His love for the local church extends beyond his profession—he actively serves on the worship team, sings, and plays drums, a passion he’s carried since his days on the high school drumline.
Outside of work, Brandon enjoys spending time with his wife, Katie, and their son, Bentley. A self-proclaimed movie buff, he never misses an opportunity to see the latest films with his family. He’s also a dedicated Ole Miss fan, regularly attending sporting events throughout the year.
Grounded in faith, Brandon lives by Psalm 91, trusting in God’s protection and guidance in all he does.

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drew cox, cpia

client relationship executive

drew cox, CPIA

Drew Cox is a Client Relationship Executive, holding an MDiv from Southern Seminary. Drew is passionate about helping churches protect their resources, ensuring their budgets reflect their true mission. He strives to bring integrity, humility, and transparency to the organizations he serves, always prioritizing their best interests.

Clients trust Drew because of his strong desire to help churches steward their resources for God's glory. As a bi-vocational pastor, he understands the unique challenges churches face and relates to them in their decision-making processes. Outside of work, Drew enjoys spending time with his wife Tyra and their two children, working out, running, reading, golfing, fishing, and watching sports.

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Kyle Wyatt

client relationship executive

Kyle Wyatt

Kyle Wyatt is a Client Relationship Executive dedicated to providing tailored insurance solutions that meet the unique needs of churches and related ministries. His goal is to ensure these organizations are protected, allowing them to focus on their vital work with peace of mind.

Clients trust Kyle because he brings a wealth of experience in insurance, technology, and customer service. He is committed to building strong relationships, understanding specific needs, and delivering exceptional service. Outside of work, Kyle is known as the original voice of the Mortal Kombat cry 31 years ago, contributing to the MK franchise's movies, games, and soundtracks. He enjoys spending time with his wife, Courtney Wyatt, and their three children: Sophee, Olivia, and Deklan.

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Isaac Peyton

client relationship executive

Isaac Peyton

Isaac Peyton is a Customer Relationship Executive with a P&C license, driven by a passion for professional growth. He is currently pursuing a CIC designation and a digital marketing certificate from Google.

Clients trust Isaac due to his consistent track record of delivering high-quality products and services, along with his unwavering commitment to customer satisfaction. His transparency in operations, clear communication, and dedication to ethical business practices further instill confidence in his reliability and integrity.

Outside of work, Isaac enjoys spending time with his family, including his wife Sarah and their two children, Zayden and Sophia.

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brad thomas

client relationship executive

david caudle, cic

Brad Thomas is dedicated to helping churches and organizations safeguard their missions through tailored insurance solutions. With an MBA from Southern Arkansas University and a background in Business Administration and Finance, he brings a strategic and knowledgeable approach to risk management. His goal is to build strong, transparent partnerships that provide ministries with peace of mind and long-term protection.

Customers trust Brad because he prioritizes integrity, transparency, and a deep understanding of their unique needs. His passion for supporting churches and non-profits ensures that every solution aligns with their mission and values. He is committed to building lasting relationships and being a reliable partner they can count on.

Outside of work, Brad is passionate about global missions, traveling both domestically and internationally to equip and disciple the next generation. He enjoys exploring the outdoors with his wife, Julia, through hiking, camping, and travel adventures. A devoted member of his church, he actively serves the Memphis community through acts of service and fellowship. Soon, he and Julia will welcome their first son, Tate, into their family.

Brad lives by Galatians 2:20, finding purpose in faith and service as he helps ministries continue their mission.

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stephen harris

client relationship executive

Stephen Harris

Stephen Harris II is a dedicated CRE for James Greene & Associates. With a strong commitment to assisting organizations in emergency preparedness, he is passionate about helping protect those that serve the Lord and providing clients with unparalleled service. Stephen’s dedication to his company and its values is evident in his desire to see Christ’s church grow and reach the lost with the good news of the gospel.

Outside of work, Stephen loves to travel, watch sports, and hunt. He has been happily married to his wife, Hannah, for two years, and they are expecting their first child. They also enjoy the company of their Dalmatian and five chickens. A favorite Bible verse that Stephen often lives by is Lamentations 3:22: "The steadfast love of the LORD never ceases; his mercies never come to an end."

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Lane Huggins

client relationship executive

Isaac Peyton

Lane Huggins is a dedicated Client Relationship Executive (CRE) with a passion for crafting innovative risk management strategies and guiding customers through the ever-evolving insurance landscape. His commitment to integrity and excellence shines through as he works closely with organizations to ensure they understand and navigate the complexities of today’s insurance world.
Beyond the office, Lane is a man of diverse interests. Whether he’s tending to his cows, perfecting his swing on the golf course, or enjoying the thrill of the hunt, these pursuits keep him grounded and inspired. His hands-on approach to life is matched only by his dedication to his family—his wife Rachel and daughter Dani are his constant sources of strength and motivation.
Guided by the timeless wisdom of Matthew 22:37-39, Lane believes in the power of love, service, and community. This guiding principle not only influences his professional endeavors but also enriches his personal life, helping him build genuine, lasting relationships both at work and at home.

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SUPPORT & SERVICE REPRESENTATIVES

SUPPORT & SERVICE

Our office staff operates from our corporate office in Sherwood, Arkansas. Our team of professionals posses extensive knowledge and training in the insurance business, affording us the competitive advantage in our industry. Most of our staff hold Property and Casualty insurance licenses with several holding CISR (Certified Insurance Service Representative) and CIC (Certified Insurance Counselor) and CPIA (Certified Professional Insurance Agent) designations. In addition, we have CRE’s (Client Relationship Executives) who ensure healthy relationships between us and our clients. We are ready to serve you!
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